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Frequently Asked Questions
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Pen Impressions - Frequently Asked Questions

Q: Can I have my logo imprinted on the product?
A: Yes you can. All logo's must be sent to us via e-mail at
Q: Where do I send my logo's?
A: All logo's should be sent to after you have placed your order online.
Q: What is the normal production time?
A: Our production time on all orders is 7-10 business days unless you see the SHIPS IN 3 DAYS image or SHIPS IN 1 DAY image.
Q: Can I have rush service?
A: Yes , on any item.
Q: What if I buy a product and I don't like it? Can I return them?
A: If your order was shipped correctly, you cannot return the product because you change your mind. Once we print on the product, we cannot reuse them.
Q: How about if the product I ordered where printed wrong or are the wrong color?
A: If it's a mistake we made during the printing process, we are responsible for printing and shipping exactly what the customer ordered.
Q: Does Pen Impressions accept company purchase orders?
A: We are accepting purchase orders from State and County Educational Depts. and Governmental Agencies only. Please fax your PO to 828-926-4797
Q: What type of payments do you accept?
A: We accept Visa, Master Card, American Express, Checks, Money Orders and Purchase Orders from County State Governmental Offices
Q: When is the logo charge or rush service charge added to my order?
A: We will add the cost to your order once it is placed and requested.
Q: Can I request samples of your products prior to my purchase?
A: Pen samples can be requested online.
Q Do you have any FREE CLIPART available?
A Yes, we have FREE CLIPART for your use.  CLICK HERE for our FREE CLIPARTS.
Q What fonts can I use?
A You can use any font listed on Microsoft Word or CLICK HERE for our available fonts.
Q Can a live person take our order on the telephone?
A Yes,  Call us TOLL FREE 1-888-855-PENS (7367) .

4 Easy ways to order
Use our secure online shopping cart
By Phone:
To place your order call
TOLL FREE 1-888-855-7367 between 9am-5pm eastern standard time.
By Fax:
Fax us anytime at 828-926-4797
By Mail:
Mail your order with check or money order payable to ADAM STEVEN & ASSOCIATES, PO Box 819 Maggie Valley, NC 28751
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